We take quality seriously. If a product or service fails to meet your reasonable expectations or the Australian Consumer Law, we’ll put it right. This policy sets out how.

1. Statutory Rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to a refund or replacement; for minor failures we can choose to repair, replace, or refund.

2. Custom & Made-to-Order Items

Propellers, shafts and other items manufactured to your specification are not refundable except where defective. Please double-check your specifications before approving the order.

3. Stock Items

Standard stock items (seals, bearings, anodes etc.) may be returned within 30 days of delivery for a refund (less a 15% restocking fee), provided they are unused, in original packaging, and in resalable condition. Return freight is at your cost.

4. Warranty Claims

We warrant our workmanship for 12 months from delivery. Where a product fails under warranty, we will repair, replace, or refund at our discretion, after inspection. You must retain the original invoice.

5. How to Request a Refund or Return

1. Email [email protected] or call +61 7 33905306 within 30 days of delivery, with your invoice number and reason for the return.
2. We will reply within one business day with a return authorisation and instructions.
3. Pack the goods securely and freight them to our workshop as instructed.
4. Once received and inspected, we will process the refund within 5 business days.

6. Refund Method

Refunds are made by the same method as the original payment, where possible, or by bank transfer.

7. Freight & Damage

Risk passes on dispatch. Please inspect goods on receipt and report any transit damage within 48 hours.

8. Cancellation of Custom Orders

A custom order may be cancelled before manufacture begins for a full refund. After manufacture begins, we may retain a portion of the deposit covering work done.

9. Contact

Email [email protected] or call +61 7 33905306.