Brian Rogers Marine Engineering (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a quote, place an order, or communicate with us.

By using our website, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

We collect the following categories of information:

• Information you provide to us directly: name, company name, ABN, postal and billing address, email, phone number, vessel details, order details, payment information, correspondence content, and any other information you choose to share.
• Information collected automatically: IP address, browser type and version, device identifiers, time zone, operating system, pages visited, referring URL, approximate location (city/region), and cookies as described in our Cookie Policy.
• Information from third parties: email provider delivery receipts, courier tracking data, and any additional information that may be lawfully provided to us by business partners.

2. How We Use Information

• To fulfil orders, provide quotes, and deliver products and services.
• To respond to enquiries, confirm appointments, and provide customer support.
• To communicate updates about orders, deliveries, and support matters.
• To improve our website, services, and customer experience.
• To meet legal, tax, accounting, and regulatory obligations.
• To send marketing communications (only with your consent, and you may unsubscribe at any time).
• To prevent fraud, enforce our terms, and protect our legal rights.

3. Legal Basis for Processing (GDPR)

For users in the European Union, our lawful bases for processing include: performance of a contract, your consent, our legitimate interests (e.g. business operations, fraud prevention), and compliance with legal obligations.

4. How We Share Information

We do not sell personal information. We share limited information only with:

• Service providers: couriers, email hosts, website hosting, payment processors, accountants, and analytics providers — bound by confidentiality.
• Trusted partners: for example, bronze foundries or component manufacturers when necessary to complete your order.
• Government and law enforcement: when required by law.
• Successors in interest: if we sell or restructure the business.

5. International Data Transfers

Our business is located in Australia. If you are accessing our website from outside Australia, your information may be transferred to and processed in Australia. We take reasonable steps to ensure comparable protection applies.

6. Data Retention

We retain personal information for as long as is necessary for the purposes outlined above, or as required by Australian law (typically 7 years for financial records). After that period, information is securely destroyed or de-identified.

7. Your Rights

Depending on your location, you have the right to:

• Access, correct, update, or delete personal information we hold about you.
• Object to processing or request restriction.
• Receive your data in a portable format.
• Withdraw consent at any time (where consent is the basis).
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local supervisory authority.

To exercise these rights, contact us at [email protected].

8. Security

We implement commercially reasonable administrative, physical, and technical safeguards to protect your personal information. However, no system is fully secure. You use our website and share information at your own risk.

9. Children’s Privacy

Our website is not directed at children under 16 and we do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us so we can delete it.

10. Cookies & Tracking

Please see our Cookie Policy for details on cookies, pixels, and similar technologies used on this website.

11. Third-Party Links

Our website contains links to third-party websites. We are not responsible for the privacy practices of those sites — review their privacy policies before providing information.

12. Updates to This Policy

We may update this policy from time to time. Changes are posted with a new “last updated” date. Significant changes will be announced on this page.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Brian Rogers Marine Engineering
Email: [email protected]
Phone: +61 7 33905306
Address: Brisbane, Queensland, Australia
ABN: 74 710 480 215